Privacy Policy

Effective date: November 05, 2026

Kwame Nkrumah University of Science and Technology, through University Health Services ("us", "we", or "our"), operates the TekMed mobile application (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

TekMed is the official mobile front for University Health Services, KNUST. It provides native hospital information and opens the University Health Services appointment portal. TekMed does not provide medical diagnosis.

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Student, staff, or patient identifiers used to sign in to the appointment portal
• Appointment and related health-service information you submit through the portal
• Documents, images, or files you choose to attach to portal requests
• Cookies and Usage Data

Portal sign-in, appointments, and medical records are handled by the University Health Services appointment portal at uhsapps.knust.edu.gh. TekMed displays that portal inside the app and does not operate a separate patient-records system.

Usage Data

When you access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser or WebView you use, unique device identifiers and other diagnostic data ("Usage Data").

TekMed may also detect whether your device is online so the app can show an offline screen and keep emergency contact options available when there is no network connection.

Device Permissions

Depending on how you use the Service, TekMed may request access to:

• Camera. To capture images or documents you attach to portal requests.
• Photo library / files. To select documents or images you attach to portal requests, and to open files downloaded from the portal.
• Phone, email, and maps. To place calls to published University Health Services numbers, send email to hospital@knust.edu.gh, or open directions to the hospital location.

These permissions are used only when you choose the related action. TekMed does not use fingerprint, Face ID, or other biometric unlock features.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser or WebView from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service, including remaining signed in to the appointment portal.

Examples of Cookies we use:

• Session Cookies. We use Session Cookies to operate our Service and the appointment portal.
• Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
• Security Cookies. We use Security Cookies for security purposes.

Use of Data

Kwame Nkrumah University of Science and Technology uses the collected data for various purposes:

• To provide and maintain the Service
• To open and operate the University Health Services appointment portal within TekMed
• To let you book appointments, attach documents, and download portal files when those features are available
• To show published hospital information, contact details, directions, and emergency numbers
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer care and support
• To provide analysis or valuable information so that we can improve the Service
• To monitor the usage of the Service
• To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Ghana and choose to provide information to us, please note that we transfer the data, including Personal Data, to Ghana and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Kwame Nkrumah University of Science and Technology will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

Kwame Nkrumah University of Science and Technology may disclose your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of Kwame Nkrumah University of Science and Technology
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of users of the Service or the public
• Protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, no security system can prevent all potential security breaches.

You may clear portal data stored on your phone from TekMed App settings. That action removes the portal login session kept on the device. It does not delete records held by University Health Services on the portal servers.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

TekMed may open device apps outside the Service when you choose to call, email, open directions, attach a file, or view a downloaded document.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us, including University Health Services web pages and related KNUST services. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

TekMed is intended for use by KNUST students, staff, dependants, and other patients who use University Health Services. We do not knowingly collect Personal Data from children under 13 without appropriate parental or guardian involvement through the appointment portal processes operated by University Health Services.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: hospital@knust.edu.gh
• University Health Services, KNUST — UPO PMB KNUST - KUMASI
• Helpline: +233 20 111 1055